IT & Phone Support

Email the Help Desk

1. Send an email to help@nextstepnetworking.com.

2. Briefly describe the problem in the subject-line of the email.

3. In the body of the email, provide more details of the problem & how frequently it is occurring, and the best call-back number. Include any steps you have taken to try to resolve the problem. Attach any relevant screenshots.

4. You will receive automated emails confirming submission of your ticket. Reply to these emails as needed to provide additional information.

5. You’ll know the issue is resolved when you get an email notification that the ticket is closed.

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Call the Help Desk

1. Call 513-792-3400.

2. Press 1 for service.

3. Speak to a technician to place a service ticket.